Excellence isn’t just about performance on the road—it’s about the experience beyond the drive.

And once again, Porsche has set the benchmark, earning the top spot in the 2025 J.D. Power Customer Service Index Study. From world-class service to an unwavering commitment to customer satisfaction, Porsche continues to prove that owning one isn’t just about driving—it’s about being part of something extraordinary.

Additionally, for the second year in a row, Porsche has claimed the top spot in the premium car categories, along with wins in Premium Overall and Premium SUV this year. And it’s not just a one-time achievement—Porsche has remained in the top three for customer service for an impressive eight consecutive years. Time and time again, Porsche proves its commitment to putting drivers first.

“Many years of hard work and a relentless commitment to putting our customers first has gone into this achievement,” says Timo Resch, President, and CEO of Porsche Cars North America. “We are truly grateful to our customers for bestowing this honor on our network of individually owned and operated Porsche Centers throughout the United States. Such exceptional results are a testament to our unwavering focus, strategic investment and cooperative spirit.”

What is the J.D. Power Customer Service Index Study?

The J.D. Power Customer Service Index (CSI) Study measures how well car brands take care of their customers when it comes to maintenance and repairs. It looks at things like service quality, ease of scheduling, dealership experience, and overall satisfaction.

Think of it as a report card for how car companies treat their customers after they’ve bought a vehicle. The higher the score, the better the brand is at keeping owners happy and coming back for service.

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Check out: Porsche Macan Electric Named Best EV In MotorWeek’s Drivers’ Choice Awards

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Thus, the J.D. Power Customer Service Index (CSI) Study takes a deep dive into how happy owners and lessees are with their car’s maintenance and repair experience. Covering 2021–2024 model year vehicles, the 2025 study gathered feedback from over 55,000 drivers across the industry.

And when it came to customer satisfaction, Porsche dominated the competition, leading in every key category: Service Advisor, Service Facility, Service Initiation, Service Quality, and Vehicle Pick-Up. In other words, Porsche owners aren’t just thrilled with their cars—they love the service experience, too. Experience this level of quality firsthand at an indiGO Auto Group Porsche Center.

Check out: Performance SUV of the year: Porsche Macan

If you're in the Chesterfield or St. Louis area, expert Porsche care is just a click away. Porsche Service Center Chesterfield, part of indiGO Auto Group, is ready to keep your Porsche running at its best. Schedule your service appointment today.

Highest-Ranking Brands and Segments: Porsche Edition

• Porsche ranks highest in satisfaction with dealer service among premium brands with a score of 912.
• Porsche ranks highest in the premium car segment with a score of 906
• Porsche ranks highest in the premium car segment with a score of 906

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Check out: Car and Driver 10Best List - Macan and 718 Boxster/Cayman

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Porsche’s top ranking in the 2025 J.D. Power Customer Service Index Study is more than just a title—it’s a testament to the brand’s dedication to its drivers. From expert service to an unbeatable ownership experience, Porsche continues to set the standard.

Want to see what makes Porsche service the best? Schedule your next service appointment at an indiGO Auto Group Porsche Center and experience top-tier care firsthand. Or, if you're ready to get behind the wheel of a Porsche, browse our inventory and find the perfect model for you.